Frequently Asked Questions

How do you pronounce canelé? “Can-nu-LAY”

What is a canelé? A canelé is a traditional French pastry from the Bordeaux region of France. It’s usually flavored with vanilla bean and spiced rum. They are best described as a baked custard pastry with a dark, caramelized exterior crust and a soft, creamy interior texture. Truly, they are a bit hard to describe because there is nothing else really like a canelé. Visit us in person at one of our market locations for a sample!

How long will canelés keep? For the full canelé experience – crispy and chewy outside, against a soft, creamy interior – they are best the day they are baked. Although, some prefer them best a day old, when the exterior has softened just a bit. To be safe, you can keep them in the fridge for up to 5 days or in the freezer for up to 2 weeks. Let them warm up to room temperature before serving. (See tips on storage below.)

How should canelés be stored? For all flavors that do not have cream cheese frosting or fruit curd fillings, you can store them at room temperature in their bakery box for up to 1 day. All others should be stored in the refrigerator within a few hours of purchasing.If you plan to keep them longer than a day, transfer them to an airtight container and store in the fridge for up to 5 days. Again, let them warm up to room temperature before serving.

How should canelés be transported? Place the box of canelé flat on the floor of your car, or another level and secure flat surface, to prevent them from shifting during travel. And be sure to turn off the heat during the winter!

Do you deliver? Absolutely. We deliver within the city of Chicago and the surrounding suburbs. The cost of delivery is based on the travel distance and size of your order.  Drop us a line and we will arrange for a special delivery.

How do I place a custom or catering order? Simply drop us a line here and we will contact you within 1 business day to discuss. If you are ordering from our regular menu, all orders must be made with 48 hours advance notice. If you would like a custom flavor, design or packaging, orders must be placed at least 10 business days in advance.

Can I cancel my order? You may cancel your order within 5 business days of placing the order. All cancelled orders are subject to a 20% non-refundable processing fee.

Interested in serving our canelé at your café or restaurant? Simply drop us a line here and we will contact you within 1 business day to discuss our wholesale options.

More questions? We’ve got answers! Send us a note and we will reply as quickly as possible.

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